Traditional phone systems are useful for small businesses.
While several communication options are available today, PBX phone systems are more in demand nowadays.
You can take advice from a security company in Bahrain and get proper information about it before choosing one.
So, what is a PBX? Let’s explore this below.
What is a PBX phone system?
It is a private telephone network used in an organization.
With the help of this system, users can communicate with people inside their organization as well as outside it.
You can use PBX systems in a business to:
- Manage calls
- Ease features like voicemail and call routing
- Increase the overall communication efficiency
PBX phone systems give businesses their mini-switchboards and the ability to make free internal calls. Modern PBX systems look more like computer servers and direct callers to the proper addition.
Everyone in your company can have their own desk phones with a PBX phone system but share physical phone lines.
Some modern PBX systems also let you do the following things when phone lines are busy:
- Manage voicemail
- Transfer calls
- Use IVR (Interactive voice response) menus and
- Line up callers in a queue
Types of PBX phone systems
There are 3 main types of PBX systems, as seen below:
- Traditional PBX
Your phone service comes from the telephone company with this type of system. But the PBX hardware manages the phone lines.
You can perform the following tasks with this system:
- Accepting incoming calls and conveying them to individual extensions
- Allocating lines to team members making outgoing calls and
- Handling internal calls between desk phones.
A traditional PBX system requires physical office space and remarkable IT resources to manage and maintain it. Larger organizations that invested in PBX years ago still count on this heritage technology.
- IP PBX
The Internet protocol private branch exchange is a system that allows you to make and receive phone calls with the help of your internet connection.
The VoIP (Voiceover Internet Protocol) replaces your existing telephone service.
This system has become a popular alternative to other PBX systems because it is less expensive. VoIP works from any internet-connected device and lets you add other communication channels like
- SMS text messaging
- Videoconferencing
- Instant messaging.
Some popular security companies in Bahrain use this kind of system for better functionality.
- Hosted PBX
It is the latest iteration of PBX phone systems. You do not need physical equipment onsite anymore.
Your phone system is arranged and managed by your service provider so you no longer have to commit any office space or IT resources to telephony.
You can manage your private cloud-based phone network from a web portal. Your team can access hosted PBX from anywhere using an internet-connected device with other cloud services, including:
- Internet browser
- A mobile app or
- A desk softphone
Benefits of a PBX phone system
Here are some advantages of using a Private Branch Exchange system:
- Smooth calling experience
You can manage calls and routes internally without the person on the other line even enticing it.
- Centralized control
A customer or prospect can call one single number which can then notify multiple different phones within your company.
- Advanced automation and efficiency
Calls that need to be handled by a receptionist with the auto attendant feature, can be routed automatically.
- Structured call organization
PBX phone systems provide many call routing options and rules and allow businesses to manage their calls in the smartest way possible.
- Improved internal management
Some PBX phone systems allow users to set access rules where only some specific phones are allowed to receive certain types of calls. This ensures that each call is routed to the best-suited agent or department.
- Phone record audit
Its features enable businesses to track and analyze call data, including:
- Call duration
- Frequency
- Destination
This information provides valuable intuitions into communication patterns. This helps businesses:
- Optimize their phone systems
- Identify trends
- Make calculated decisions to increase their efficiency
How to install a PBX phone system?
It can be a complex task to install this system since it requires:
- Selecting a smart location for the key service unit (KSU)
- Plugging in circuit cards into the KSU
- Setting up the telephone network
- Connecting employees’ phone units
- Using a reliable power source for each unit.
You can consult a security company in Bahrain with previous experience to oversee this process.
Bottom Line
So, as you can see, a PBX phone system is a helpful tool that can make business communication easy. Since different types of these systems are available in the market, you must choose one of them as per your needs.
Also don’t forget to take advice from a security company in Bahrain for better guidance!
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